Return & Refund Policy – Peptiology

At Peptiology, we are committed to ensuring the quality of our products and providing a fair resolution if something goes wrong. Our return and refund policy is designed to be simple, transparent, and customer-friendly.

Eligibility for Returns

We only accept returns for products that are defective, damaged, or incorrect.

• You must request a return within 14 days of receiving your order.

• Items must be returned in their original packaging.

• Proof of purchase, such as your order number or receipt, is required.

Please note: We do not accept returns or refunds for “change of mind,” unwanted items, or opened/used products that are not defective.

How to Initiate a Return

To begin a return, please contact our customer support team with the following details:

• Your full name

• Order number

• Description of the issue

• Photos showing the defect, damage, or incorrect item (if applicable)

Once approved, we will issue you a prepaid shipping label via email. Simply print and attach it to your return package.

Return Shipping

• Worldwide coverage: Return shipping is fully covered by Peptiology for all approved defective/damaged/incorrect items.

• Customers will not incur any shipping or restocking fees.

Refund Process

• After receiving and inspecting your return, we will notify you of approval or rejection, usually within one working day.

• Approved refunds will be issued within 10 business days to the original payment method.

• If you prefer, we can also send a replacement product instead of a refund.

Exchanges

Exchanges are only offered for defective, damaged, or incorrect items. Once your return is processed, we will send the replacement at no extra cost.

Order Cancellations

You may cancel your order before shipment by contacting customer support. Once shipped, cancellations are not possible, but defective orders can be returned through the process above.

Return Address

Peptiology
2 Lower Marsh Row
Exminster, Exeter
England

We recommend using the prepaid label we provide to ensure your return is tracked and insured.

Legal Rights

This Return & Refund Policy does not override any legal rights you may have under applicable U.K. consumer protection laws.

Customer Support

For all return or refund requests, please contact:

• Phone: +44 800 772 0497

• Email: info@peptiology.co.uk

• Hours: Monday to Friday, 09:00 a.m. – 05:00 p.m.